Appointment Deposit Policy

Dear Valued Clients,

With the increased demand for appointments and wait times for veterinary services across the entire country over the past 24 months, it has become more challenging for our clients to schedule timely visits. Coupled with this, unfortunately, we have seen an increase in the number of clients failing to show up for scheduled appointments, despite email and text reminders.

To keep those scarce appointments available – and reduce wait times for all patients – East Central Veterinarians has implemented a deposit for the cost of the exam to schedule an appointment. The amount is fully credited to your visit and is only non-refundable if the patient doesn’t attend the scheduled appointment.

We graciously ask that you please let us know that you won’t need your appointment so that we may offer it to another client in need.  Thank you for your understanding.

"East Central Vet is amazing. They take the time to know your pet and diagnose. They genuinely care and love the pets they see. They also have affordable plans for care."

ECV Client 2021

"Everyone was very accommodating & pleasant. They answered any questions I had. Dr. Pust was wonderful...very patient, helpful & informative!"

ECV Client 2021

"We happened apon ECV when our older dog needed urgent care and we loved how we w
ere treated that we have now started bringing our other dogs. Love the service and extra steps they take to take care of us and our pups!"

ECV Client 2020

"The care and concern shown towards our dog Abby and to us by all the staff members will long be remembered at this time that we really needed you the most. Thank you to everyone."

ECV Client 2017

"My pup was extremely well taken care of. Even a call to say he left his toy there. not many offices would take the time to find which dog the toy belongs with. Thanks so much."

ECV Client 2017